Privacy Policy

1. Introduction

ScopeLens ("we", "our", or "us") operates the ScopeLens AI content detection platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information you provide directly to us and information generated automatically through your use of the Service:

• Account information: name, email address, and password when you register.
• Uploaded documents: files you submit for AI detection or plagiarism analysis.
• Usage data: pages visited, features used, scan history, and credit consumption.
• Payment information: billing details processed securely through our payment provider (Stripe). We do not store full card numbers.
• Technical data: IP address, browser type, device identifiers, and log data.

3. How We Use Your Information

• To provide, operate, and maintain the Service.
• To process document scans and return analysis results to you.
• To manage your account, credits, and subscription.
• To send transactional emails such as scan confirmations and account notifications.
• To detect and prevent fraud, abuse, and security incidents.
• To improve our detection algorithms and overall Service quality.
• To comply with legal obligations.

4. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use the Service.

• Essential cookies: required for authentication and core functionality.
• Analytics cookies: help us understand usage patterns (e.g., Google Analytics).

You can control cookie preferences through your browser settings, though disabling certain cookies may affect Service functionality.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers: trusted third parties that help us operate the Service, including cloud hosting, payment processing (Stripe), and plagiarism detection APIs (Turnitin). These providers are bound by confidentiality obligations.
• Legal authorities: when required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Retention

We retain your account information and scan history for as long as your account is active. Uploaded documents are temporarily stored to deliver analysis results and may be retained in processed form for service improvement. You may request deletion of your account and associated data at any time by contacting us at support@scopelens.ai. We will process deletion requests within 30 days.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS/TLS), secure password hashing, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Data portability (receive your data in a machine-readable format).

To exercise any of these rights, contact us at support@scopelens.ai.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: support@scopelens.ai.